How it works.
The employee journey
How it works
Save AVA’s number to their phone
If they’re unexpectedly off, they WhatsApp AVA as soon as possible
AVA will ask for:
Their name
Reason for absence
Sick note details (or when to check back in)
Any message for their manager
AVA logs the absence and notifies the line manager instantly
The employer journey
How it works
AVA captures employee absence via WhatsApp in a consistent, structured format
Managers/HR receive a clear, standardised notification including:
Employee name
Date reported
Reason for absence
Any employee message
Managers/HR remain responsible for:
Follow-up with the employee
Return-to-work conversations
Ongoing absence management
Ongoing absences are updated in line with existing policy, with full manager/HR oversight
AVA is the single reporting route for unplanned absence; all other leave follows existing processes.